Shipping
Delivery
For Rotten Grapes Pvt. Ltd.
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ObservEarth, a product of Rotten Grapes Private Limited, is primarily a digital service platform providing satellite imagery analytics and environmental monitoring solutions. As such, our services are delivered electronically and do not involve physical shipping of goods.
Service Activation
Upon successful payment processing by our parent company, Rotten Grapes Private Limited, your ObservEarth services will be activated as follows:
- Subscription plans: Access will be granted immediately upon payment confirmation.
- API credits: Credits will be added to your account within 24 hours of payment confirmation.
- Enterprise solutions: Implementation timeline will be as specified in your service agreement.
Access to Services
After your purchase:
- You will receive a confirmation email with details of your purchase and instructions for accessing your services.
- For new accounts, login credentials will be provided or you will be guided through the account setup process.
- For existing accounts, your subscription or credits will be automatically applied to your account.
Service Availability
ObservEarth strives to maintain 99.9% service uptime. However, occasional maintenance windows may be necessary. We will make reasonable efforts to:
- Schedule maintenance during off-peak hours.
- Provide advance notice for any planned service interruptions.
- Minimize downtime during critical updates.
Data Delivery
The delivery of data and analysis results through our platform:
- API responses: Typically delivered in real-time or near real-time, subject to the complexity of the request and current system load.
- Processed imagery: Delivery times vary based on the size and complexity of the requested area and processing requirements.
- Reports and exports: Available for download immediately upon generation.
Data Retention
Your processed data and analysis results will be retained according to your subscription plan terms. Standard retention periods are:
- Basic plans: 30 days
- Professional plans: 90 days
- Enterprise plans: As specified in your service agreement
We recommend downloading and backing up any critical data before the retention period expires.
Technical Support
If you experience any issues with service delivery or access:
- Standard support: Available via email during business hours (Monday to Friday, 9:00 AM to 6:00 PM IST).
- Premium support: Available as specified in your service plan.
- Response times: We aim to respond to all support inquiries within 24 business hours.
Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us at:
Rotten Grapes Private Limited
Email: office@rottengrapes.tech
Phone: +91 77438-80438